Refund policy

Effective as of the date of purchase. 

In most cases, we accept returns and/or exchanges for most items in the shop. However, there are some rules and exceptions. Please read the following policy to make sure your request for returns/refunds are accepted.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt and/or proof of purchase. To be eligible for our refund policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must always been returned to get a refund. We will not refund an unreturned item, unless you provide proof in the case of damages, lost parcel or other instances. 

Please do not send your purchase back to a manufacturer, or anywhere else, unless you have confirmed via support, Contact form or an email to/from us (info@loreandlotus.com) that you are requesting a return or exchange. You can also request a refund if your item meets all our requirements, via our Return Portal (policy listed below). Once a refund, exchange or return is accepted, we will send you the correct address and any other information needed to continue with the return.

 

EXEMPT

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. All items labeled "Final Sale" at checkout or on the product page at purchase are exempt from returns. These are non-returnable items. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software & digital products (unless otherwise stated)
  • Some health and personal care items (such as cosmetics, etc, however an exchange or store credit may be granted depending on the circumstances)

There are certain situations where only partial refunds (or no refunds) are granted: 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

 

REFUNDS

Once your return is received and inspected, we will send you a confirmation email to notify you that we have received your returned item, and whether or not the refund was approved. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your method of payment, and or bank).

Late or missing refunds:
Please be aware that it may take some time before your refund is officially posted in your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us or email us directly at: info@loreandlotus.com.

 

FINAL SALE ITEMS

Regular priced items and some sale items may be refunded, unless otherwise stated, however all items marked 'Final Sale' at checkout will not be refunded. 

 

EXCHANGES

We have very limited quantities of each item, and therefore only offer to replace items if they are defective or damaged, and only if a replacement is available. In some cases, you may exchange an item for another item in the shop, (of equal or lessor value). If the new item is of greater value to your exchange, you will owe the difference in cost. We will do our best to accommodate your exchange/requests, however, we cannot guarantee a new eligible item for replacement, as most of our items are one-of-a-kind pieces, or small-batch products. In such cases, unless the item was Final Sale, we may offer a refund or store credit, but this is at our discretion. If you need to exchange it for the same item, send us an email at info@loreandlotus.com and we will confirm exchange is eligible and then provide an address or label, if able.

Note: you will have to pay for your return/exchange shipment, unless otherwise stated by our team. Please review our Return Shipping Policy, below, or on our Shipping Policy page. If an item is over $75 in value, we recommend you ship it back with a tracking or insurance code. Broken items, with proof, will not need to be shipped back. 

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we may send a refund to the gift giver, and they will find out about your return.

 

RETURN SHIPPING

We do not offer free return shipping at this time. For the extended shipping & return shipping policy, please see our Shipping Policy for Return Shipping. 

We are working toward providing this option in the future, but until then, customers are responsible for all return or exchange shipping costs, including postage and any related delivery charges. If you choose to return or exchange an item, you will need to arrange and pay for the shipment back to us, and the return shipping will not be deducted from your return. 

In some rare cases, we may allow return exceptions, where, if stated by our support, the return is the result of our mistake or error, (such as a wrong item shipped or a damaged product), we will likely cover the cost of return shipping, and it will not be deducted from your refund. If there’s an error with your order, please contact our support team so we can make it right.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In all cases, the shipping fee you paid at checkout remains non-refundable. 

 

RETURN PORTAL

If your item qualifies for returns, you can request or start a return at our Return Portal. 

To return a product, please wait for instructions from the shop support or a label from our return portal.

⚠ Before You Ship Anything Back

Do not send any items back to us without first contacting our team and receiving approval. We cannot guarantee acceptance, refunds, or other accommodations for items returned without prior authorization. Once your request is approved, we will provide you with the correct return shipping address and any specific requirements. Unapproved returns may not be eligible for a refund or exchange.

 

QUESTIONS?

If you have questions about your order's shipment status or our shipping practices, or wish to report an error, please don't hesitate to reach out to our customer support via Contact. We're happy to help and will do our best to resolve any concerns promptly and fairly. 

 

RETURN MAIL ADDRESS

If needed our address can be found below: 
1215 Cypress Rd,
Pompano Beach FL 33060 

*this is a private residence. Drop-ins, unscheduled pick ups or unsolicited visitors are not welcome. Thank you for your understanding.