Our Returns Policy is as follows:

In most cases, we accept returns and/or exchanges for most items in the shop. However there are some rules and exceptions. Please read the following policy to make sure your request for returns/refunds are accepted.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we always require a receipt and/or proof of purchase.  To be eligible for our refund policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer, or anywhere but the address below, until you have confirmed via email to/from us that you are requesting a return or exchange. Once a refund, exchange or return is accepted, we will send you the correct address and any other information needed. 

EXEMPT
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. All items labeled "Final Sale" at checkout or on the product page at purchase are exempt from returns. These are non-returnable items. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software & digital products (unless otherwise stated)
- Some health and personal care items (such as cosmetics, etc, however an exchange or store credit may be granted depending on the circumstances).

There are certain situations where only partial refunds (or no refunds) are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

REFUNDS 
Once your return is received and inspected, we will send you a confirmation email to notify you that we have received your returned item. and whether or not the refund was approved. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your method of payment, and or bank).

Late or missing refunds:
Please be aware that it may take some time before your refund is officially posted in your account.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@loreandlotus.com. 

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, unless otherwise stated.

EXCHANGES 
We only offer to replace items if they are defective or damaged, and only if a replacement is available. In some cases, you may exchange an item for another item in the shop, (of equal or lessor value), but if the new item is of greater value, you will owe the difference in cost.  We will do our best to accommodate your exchange, however, we cannot guarantee a new eligible item for replacement, as most of our items are one-of-a-kind pieces. In such cases, unless the item was Final Sale, we may offer a refund or store credit, but this is at our discretion. If you need to exchange it for the same item, send us an email at info@loreandlotus.com and send your item to: 8340 Byron Ave, Apt 17, Miami Beach FL 33141, United States.  Note: you will have to pay for your returned exchange shipment. If an item is over $75 in value, we recommend you ship with a tracking or insurance code. 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

RETURN SHIPPING
We do not offer free return shipping at this time. We are working on providing this feature, but in the meantime, unfortunately, you will be responsible for paying for your own shipping costs for returning or exchanging your item(s).  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN MAIL ADDRESS
To return your product, you should mail your product to:
8340 Byron Ave, Unit 17
Miami Beach FL 33141, United States 

Returns & Exchanges

Our Shipping Policy is as follows:

We ship domestically in the United States via the US Postal Service (USPS), to all domestic addresses. Shipping Fee is calculated automatically by weight by USPS.

Free shipping is not available at this time, unless otherwise stated as a special, discount or announced offer - we periodically offer discounts and free shipping!  Look for these in our newsletters, social media accounts, and online! 

All Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your product to reach you, may vary. 

INTERNATIONAL SHIPPING
We do ship Internationally to most countries, but the fee is calculated automatically by weight by USPS, FedEx and DHL options. We do not have control over this amount.
It is the buyer's responsibility to pay the shipping. Customer is also responsible for any and all customs fees that may be accrued.

RETURN SHIPPING
We do not offer free return shipping at this time. We are working  on providing this feature, but in the meantime, unfortunately, you will be responsible for paying for your own shipping costs for returning or exchanging your item(s).


Shipping & Handling

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